Service Solutions

Stay ahead of the curve with Direct Tech's Services.

Great software is just the beginning with Direct Tech. For more than 20 years we've helped renowned retail brands grow their sales and maximize their profits using our merchandise and inventory planning software. When it comes to multichannel retailing, we've seen it all. And we've learned quite a lot along the way. So why not take full advantage of our knowledge and experience?

Our Service Solutions team has helped many of our customers with system issues and reporting needs, ongoing staff training and refinement of merchandise and inventory planning processes based on industry best practices. These customers leveraged our knowledge to produce gains in efficiency, sales, customer satisfaction and bottom-line profits. You can, also.

Take advantage of our services shown below to:

Optimize the value of your software investment
Refine your planning processes to meet changing business needs
Significantly improve your operating efficiencies
Maximize your profits

Consulting Services

Whether it’s new systems implementations, reviewing inventory control processes, merchandise profitability analysis, or an overall review of your planning processes your business has opportunities for improvement, and our consultants have seen it all. They draw from their personal work experience and lessons learned through interactions with our customers to:

Provide you a high degree of skill and knowledge
Share best practices from the industry
Meet your expectations to bring significant value and improve your business

Continuing Training

Your staff is continually changing through promotions and turnover. Our software is also changing with semiannual enhancements . You receive extensive training as part of your implementation process, but, over time, you may decide to take advantage of additional training. All training is provided by an experienced professional familiar with industry best practices and knowledgeable about our products. We offer:

Onsite or offsite web-based application or technical training
Training programs customized to your business needs and questions

Technical Services

Is your IT staff overstretched? Does your project wish list have a two-year backlog? Utilize Direct Tech’s experience in all areas of information technology, including Oracle database administration, to take on some of the projects. Direct Tech’s technical services team is available for projects including:

Systems architecture
Data analysis
Installation and configuration of a new server
Installation and configuration of a test environment
Report writing
Oracle database tuning and patches
Import and export of databases
Technical training for software implementation

User Conference

Direct Tech clients meet at a user conference every 18 months for continuing software training, to engage with industry leaders in merchandising and inventory management, and to network with peers. This is the single largest industry event dedicated to merchandise analysis and planning and inventory management.The high repeat attendance attests to the value clients receive at the conference. The conference includes:

Basic and expert training on Direct Tech solutions
Presentations by industry experts and client experts
One-on-one time with Direct Tech staff
Networking with peers

Learn how clients increase sales and profits with Direct Tech.